Refund Policy — PawRoast

Here's the honest truth: we want you to laugh, not argue. This is a comedy product — we're not a law firm. We'd rather you get a refund and tell your friends about us than hold a grudge over a $7.99 joke that didn't land. But we also want to be fair. Here's exactly how it works.

The Short Version

If your report doesn't arrive within a reasonable time — we'll fix it or refund you.

Technical failures on our end = full refund, no questions. That's on us, not you.

If the report arrives but the jokes don't land — that's a personal preference thing.

AI-generated comedy is subjective. Humor is not a product defect. We can't make everyone's cat the right kind of chaotic. But if your report genuinely failed to generate properly (sections missing, blank pages, wrong pet info), we'll make it right.

Will I Get a Refund? Common Scenarios

🤖

The AI report didn't generate at all / page is blank / sections are missing

Something broke on our end. This is on us.

Yes, eligible for refund or redo

🕐

I paid but haven't received my report yet

Give it 5 minutes — sometimes generation takes a bit longer under load. After 24 hours, contact us.

Yes, eligible for refund if not delivered within 24 hours

😕

The report generated but I don't think the jokes are funny

This is comedy — humor is subjective. Just like not every roast lands the same way on stage. The AI genuinely tried.

No refund — this is taste, not a technical failure

😿

My cat turned out to be a perfectly well-adjusted pet with no roast-worthy personality

Some pets are just too wholesome. We feel this pain deeply.

❌

I accidentally bought the wrong thing / didn't mean to purchase

We get it — buttons can be clicky. Reach out within 24 hours and we'll sort it out.

💸

I was charged twice / payment didn't go through but money was taken

Payment processing errors happen. This is Stripe's end, not ours. We'll sort it out and refund the duplicate.

Yes, we'll refund any duplicate charge immediately

📧

I have a question not covered here

We're people, not a policy. Just email us.

Email us — let's talk it through

How to Request a Refund

It's simple. Email us. No forms, no hoops, no robot responses in 72 hours.

Email us at refunds@pawroast.polsia.app with your order details (email used, approximate date, pet name if you remember it)

We'll confirm receipt within a few hours (usually faster — we check email regularly)

If eligible, we'll process your refund via Stripe. Most refunds appear within 5-10 business days, depending on your bank.

Digital Product Note

Because PawRoast reports are digital products delivered instantly, we cannot offer a refund once the report has been generated and delivered — unless there's a technical failure on our end. This is standard practice for digital goods, since they cannot be "returned" once consumed.

Think of it like buying a movie ticket and then asking for your money back because the movie wasn't your favorite. Not how it works — but if the projector broke, we'll fix it or refund you immediately.

Payment Processor

All payments are processed by Stripe. Refunds are issued to the original payment method. We don't store your card details — so refunds go back to the card you used.

If you have questions about a charge appearing on your bank statement, contact your bank first. If it's clearly a PawRoast duplicate or error, email us and we'll resolve it.

Need a Refund or Have Questions?

We read every email. Reach us at refunds@pawroast.polsia.app and we'll get back to you promptly. No bots, no wait queues, no nonsense.